Privacy Policy

1. Introduction

Welcome to Voicemonial ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice testimonial collection and management platform ("Service").

By using Voicemonial, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register, we collect your email address, password, business name, business category, and country.
• Business Profile: Business logo, custom slug/URL, and any optional profile information you choose to provide.
• Voice Testimonials: Audio recordings submitted by your customers, along with their name, star rating, and any text they provide.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
• Device Information: Browser type, operating system, device type, and IP address.
• Cookies: Session cookies for authentication and preference cookies for user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To create and manage your account
• To process and store voice testimonials
• To display testimonials on your public review wall
• To send you service-related communications and updates
• To respond to your inquiries and support requests
• To detect, prevent, and address technical issues and security threats
• To analyze usage patterns and improve user experience
• To comply with legal obligations

4. Voice Recordings and Customer Data

Voice testimonials are a core part of our Service. Here's how we handle them:

• Audio recordings are securely stored in our cloud infrastructure
• Recordings are only accessible to the business account owner and displayed according to their privacy settings (public or private)
• We do not use voice recordings for any purpose other than providing the Service
• We do not sell, share, or use voice data for advertising purposes
• When a business account is deleted, all associated voice recordings are permanently deleted

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party services that help us operate our platform (hosting, storage, analytics)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of Voicemonial, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Automatic session timeout for inactive users

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. Upon account deletion:

• All personal account information is permanently deleted
• All voice recordings and reviews are permanently deleted
• Business logos and media files are permanently removed from our storage
• We may retain anonymized, aggregated data for analytics purposes that cannot be used to identify you

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Analyze how our Service is used
• Improve performance and user experience

You can control cookies through your browser settings, but disabling certain cookies may affect your ability to use our Service.

Essential Cookies: Session cookies are necessary for the platform to function and cannot be disabled.

Manage Preferences: Use the "Cookie Settings" link in the footer to change your cookie preferences at any time.

10. Children's Privacy

Our Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: